Welcome to NewWay Systems! We appreciate your trust in our software development, press release distribution, and other IT services. We strive to provide high-quality solutions to meet your specific needs. However, we understand that there may be situations where you may need to request a refund or cancellation. Please read our refund and cancellation policy carefully to understand your rights and obligations.
1. Software Development Services
a. Refunds: As software development services are highly customized and involve substantial resources and effort, we do not offer refunds once the work has commenced. However, if you believe there has been a significant deviation from the agreed-upon scope of work or if the delivered software has substantial defects, we encourage you to contact us within 7 days of the project completion. We will review your case and, if deemed appropriate, provide a fair resolution such as bug fixes or modifications to meet your requirements.
b. Cancellations: Should you decide to cancel your software development project, please notify us in writing as soon as possible. Depending on the stage of the project, cancellation fees may apply. Any work completed up to the cancellation date will be invoiced and must be paid for in full.
2. Press Release Distribution Services
a. Refunds: We do not provide refunds for press release distribution services once the distribution process has started. Our team initiates distribution immediately after receiving your approval, and as such, we are unable to retrieve or cancel the distribution once it is in progress.
b. Cancellations: If you need to cancel your press release distribution, please inform us in writing before the distribution process begins. Cancellations made after the distribution process has started will not be eligible for a refund.
3. Other IT Services
a. Refunds: Refund eligibility for other IT services will be assessed on a case-by-case basis. If you believe that the service provided does not meet your expectations or if there are substantial issues with the deliverables, please contact us within 7 days of the service completion. We will review your case and work towards a mutually acceptable solution, which may include partial refunds or rectification of the service.
b. Cancellations: For other IT services not explicitly mentioned above, please contact us directly to discuss cancellations. Depending on the nature of the service and the stage of completion, cancellation fees may apply.
a. Third-Party Costs: In certain cases, our services may involve third-party costs, such as domain registrations, hosting fees, or software licenses. These costs are non-refundable and will be clearly communicated to you prior to incurring them.
b. Modification of Services: We reserve the right to modify or discontinue any of our services at any time. In such cases, if you have an ongoing project or subscription with us, we will make reasonable efforts to provide alternative solutions or compensate you appropriately.
c. Communication: All refund and cancellation requests must be made in writing and sent to our customer support team at [insert email address]. Please provide detailed information regarding your request, including your name, contact details, project/service details, and reasons for the refund or cancellation.
d. Effective Date: This refund and cancellation policy is effective as of the date mentioned at the beginning of this document and applies to all services provided by NewWay Systems from that date onwards.
For any further questions or clarifications about our refund and cancellation policy, please don’t hesitate to contact our customer support team. Thank you for choosing NewWay Systems!